FAQs

All Your Janitor AI Questions, Answered in One Place

Whether you’re new to Janitor AI or already experimenting with custom characters, this FAQ page covers the most common questions, tips, and fixes related to using the platform.

Still need help? Reach out via our Contact page or visit the Troubleshooting section for more technical support.

GENERAL QUESTIONS

What is Janitor AI?

Janitor AI is an AI-powered character chatbot platform that lets users create, interact with, and customize fictional characters for conversation, roleplay, writing inspiration, or entertainment. Learn more on our What is Janitor AI? page.

Is Janitor AI free to use?

Janitor AI offers both free and premium versions. Free users can chat with characters, but premium options or integrations (like advanced AI models) may require API keys or paid subscriptions.

Do I need to download anything?

You can use Janitor AI in your browser or download the app for desktop or mobile. Visit our Download page for platform-specific instructions.

Who is Janitor AI for?

Janitor AI is for writers, roleplayers, creatives, and anyone looking for an engaging conversational experience with customizable fictional characters.

ACCOUNT & ACCESS

How do I create an account?

Go to the Janitor AI website or app, and click “Sign Up.” Enter your email, set a password, and verify your account via email (if prompted).

I forgot my password. What should I do?

Click “Forgot Password” on the login page to reset your password via email.

Why can’t I access Janitor AI in my country?

Janitor AI may be restricted in certain regions. You can try using a VPN to access the platform if it’s blocked locally.

USING CHARACTERS

How do I create my own character?

Visit our How to Use Janitor AI page for a full guide. In short: log in, click “Create Character,” fill in the prompt and traits, then save and chat.

What should I write in the prompt section?

You can use one of the ready-made prompts from our Character Ideas & Prompts page or write your own describing personality, tone, and behavior.

Can characters remember previous conversations?

Some models support memory features. You can enable this in the character’s settings if available, or use example dialogues to simulate memory.

TECHNICAL ISSUES

Why is the chatbot not responding?

Try the following:

  • Refresh the page
  • Check your internet connection
  • Make sure your API key (if used) is valid
  • Clear browser cache or switch browsers

How do I fix “API key not working” or “Invalid key” errors?

Double-check that your API key is correct and from a supported provider (like OpenAI). If you recently updated your key, you may need to reload the page or app.

Janitor AI is showing a blank screen. What do I do?

This can happen due to browser issues or connection problems. Try:

  • Opening the site in incognito/private mode
  • Using a different browser (Chrome or Firefox recommended)
  • Disabling ad blockers or script blockers

SAFETY & FILTERS

Is NSFW or adult content allowed?

Janitor AI may support NSFW content based on user settings and character filters. Users must enable NSFW mode manually, and it’s only available to users of legal age in their region.

How do I turn off content filters?

Go to character or account settings and adjust the NSFW or safety settings if available. Keep in mind this feature may be disabled for some users or regions.

COMMUNITY & SUPPORT

Can I share my character with others?

Yes. You can make your character public and share its link. Others can view and chat with it, depending on your visibility settings.

Can I submit a character idea or prompt?

Absolutely. Visit our Character Ideas & Prompts page or contact us if you’d like your prompt featured.

How do I get help or report a bug?

Visit our Contact page to report issues or send suggestions. For technical problems, check out the Troubleshooting page first.

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